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Booking informations

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Booking informations

To live as best you can the holiday at the Luna Wellness Hotel in Folgarida, we collect the most  useful information  to organize your Wellness Holiday In Trentino.

Check In from 16.00
Check out by 10 AM

  • Posibility of late Check In and Early Check Out, based on availability, upon  authorization from the booking office with an addition.
  • The garage card has delivered  behind deposit of Euro 50,00
  • The Entry to children under 11 has allowed from 10 to 17 in the wet area ( Sauna, Turkish Bath, Kneipp), the Entry has allowed from 18.
  • In the Wet area ( Sauna, Turkish bath, Tibetan bath, kneipp), it’s discouraged the use of bathing suit and synthetic towel , but we suggest to cover the intimate parts with a towel.

Services included in the rate:

  • Use of the Kokun Wellness
  • Center with the water zone ( swimming pool with the swimming  against the tide , tank with  water attractions), relax zone and wet area (Sauna, Turkish bath, Tibetan bath, kneipp itinerary).
  • Taste of Tisane , multivitamin juices, fresh fruits.
  • Afternoon Buffet of sweets ( In Winter)
  • Bathrobe at the arrival ( Following washing, and or paid replacement
  • Rubber  Cobblers
  • Internet connection and Wifi

Extra charge services:

  • Covered Garage in Winter
  • Drinks at bar, restaurant and fridge bar
  • Aestetic treatments, massages,  face and body lamp, single whirlpool bath
  • Laundery service

Booking confirmation – Cancellation Policy

 Except some offers, bookings are valid from the arrival of payment in the  the amount of 30% of the booking services to deposit with bank transfer, credit Card ( Behind signed written authorization )

Bank Coordinates for the spill of the down payment:

IBAN IT 43 O 060 4534 7400 0000 5000 200
BIC CRB ZIT2B 181; (causale: caparra prenotazione n.)

Extremes for Postal Order:

Hotel Lab Srl, Strada dei Brenzi, 32 – 38025 Folgarida di Dimaro (TN);

The rate don’t include:

The Stay Tax that will debit at the departure : 1,80 € pro person pro night ( except the guests till 13).

In case of booking cancellation or  lacking of the arrival , we will apply this penalties:

  • Until 30 day nothing penalty ( it will give back the dawn payment)
  • From 29 to 16 from the arrival we withhold the dawn payment of the 30% f the booking services.
  • From 15 to 8 days of the date of the arrival we wiil debit a penalty of the 50% of the booking services
  • From 7 days before the arrival , for lacking arrival ( No Show), and in case of  early departure we apply a penalty of the 100 % of the booking services.

In case of serious illness, accidents, death of the booking or someone of the family, due to force majeure, with the exhibition of documents, the management office consider the opportunity to value these penalties.

The services booked not used during the stay ( particularly meals), aren’t refundable.

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